At Hope Therapy and Consulting, your privacy, dignity, and personal information are treated with the utmost care. We are committed to trauma informed, culturally responsive, and ethical practice, and we follow all relevant Australian privacy legislation and professional standards
How We Protect Your Information
We collect only the information needed to provide safe, effective services. This may include your contact details, relevant background information, and session notes. All information is stored securely and used solely for service delivery, administration, and quality of care.
We never share your information without your permission unless required by law or necessary to ensure safety.
Confidentiality in Sessions
What you share in counselling, supervision, or consulting sessions is confidential. Information will only be disclosed when:
• There is a serious risk of harm to yourself or others
• We are legally required to share information
• A court issues a subpoena
• You provide written consent for information to be shared with another professional or service
Whenever possible, we will discuss any required disclosures with you beforehand.
Telehealth & Online Services
If you choose to meet online or by phone, we take all reasonable steps to protect your privacy. We encourage you to join sessions from a private, safe, and uninterrupted space. While we use secure platforms, all online communication carries some inherent risk.
Accessing Your Information
You are welcome to request access to your personal information or ask for corrections if something is inaccurate. Requests can be made in writing, and we will discuss any limitations that may apply.
Questions or Concerns
If you have questions about how your information is handled, or if you would like to discuss privacy or confidentiality further, we invite you to speak with us. We are committed to transparency, respect, and supporting your sense of safety.